Frequently Asked Questions
Q: How does online tutoring work?
Until further notice, due to the Covid-19 pandemic, all SACC services, including tutoring, will take place online using Zoom. You will schedule your appointments and join your sessions using AdvisorTrac. Once the session starts, you should plan to participate actively in your session using voice, chat, and writing on the whiteboard. We have tried to preserve as many in-person tutoring features as possible to create a beneficial learning experience for you online.
Q: Why are online tutoring sessions recorded, and can I get a copy of the recording?
All Zoom sessions for tutoring, workshops, and other SACC programs are recorded for training and supervisory purposes. To protect the privacy of students, group session recordings are not available. Please plan to take notes just like you would during an in-person tutoring session. In addition, your tutor may choose to make a copy of their Whiteboard or OneNote contents available to you.
Q: Where are you located?
SACC is located in the Vertical Campus, room 2-116. Click this link for a map. Currently, the SACC offices are closed and all services are online. If you need to get in touch with someone, please click Contact us on the left menu.
Q: What are your hours?
During fall and spring, SACC hours are:
- Monday: 9 am – 8 pm
- Tuesday: 9 am – 8 pm
- Wednesday: 9 am – 8 pm
- Thursday: 9 am – 8 pm
- Friday: 9 am – 3 pm
- Saturday: 10 am – 4 pm
During the summer and winter, hours vary. When there are no classes, SACC is closed.
Q: Is SACC open to anyone?
Tutoring, workshops, and final exam reviews at SACC support specific undergraduate courses. To receive support from SACC for a particular course, you must be currently registered for that course.
Q: What services for students does SACC provide?
SACC has a variety of programs to meet your needs. Please explore the menu options to your left for more information.
Q: Why should I come for tutoring?
Working with a tutor is a great way to understand course material better and improve your study strategies, both of which can lead to higher grades. Baruch tutors are peer tutors, which means they have already taken the Baruch courses they’re tutoring and earned high grades. They are a fantastic resource. Because they’re students just like you, you’re likely to feel very comfortable working with them.
Q: Is there a charge for tutoring?
There I no charge for any SACC services. The cost is covered by your tuition. In other words, you’ve already paid for it, so you might as well use it!
Q: Do I need to make an appointment?
All SACC services are appointment-based. While SACC is operating online during the Covid-19 pandemic, we are unable to accommodate walk-ins. Please select Manage Your Appointments and Go to Your Online Sessions from the left menu to learn how to schedule, cancel, and log in for an appointment.
Q: How long is a tutoring session?
All tutoring sessions are 50 minutes long. Workshops and exam reviews are longer.
Q: How often may I meet with a tutor?
Contingent upon tutor availability, you can have up to two tutoring appointments per course per day. However, you cannot have more than six upcoming appointments per course on your schedule at any given time. Also, you cannot schedule appointments for more than seven days in advance.
Q: Is tutoring in groups or is it one-on-one?
Tutoring is conducted in groups of up to two students. Both students must be in the same course. Students registered with Student Disability Services may request one-on-one tutoring. In addition, students repeating certain courses may be invited to participate in the BAR Program, which provides one-on-one tutoring. All other tutoring takes place in groups of two.
Q: Can I bring a classmate with me to tutoring?
No. To attend a tutoring session, each student must have their own appointment.
Q: Who are your tutors?
SACC tutors are current Baruch students or recent Baruch graduates chosen for their outstanding academic achievement and interpersonal skills.
Q: Are SACC tutors trained?
Yes. SACC tutors complete at least two levels of our comprehensive, rigorous training program nationally certified by the College Reading and Learning Association. The training emphasizes techniques for getting students actively engaged in their tutoring sessions because research on tutoring shows that students who are actively involved get more out of their tutoring sessions.
Q: What won’t SACC tutors do?
Tutors will not do the work for you or reteach the lecture. The peer tutoring process requires your active engagement. In addition, under no circumstances will tutors assist students with assignments that will be graded, such as homework or take-home exams.
Q: How should I prepare before I come for tutoring?
Attend class, take notes, do the readings, and try the practice problems or reflection questions before you come for tutoring. Preparation helps you determine what you understand and what you don’t, so you can choose a goal for your tutoring session that will benefit you the most. Please have your class notes, textbook, and any other materials you think might be helpful to refer to during the session. If you want to work on a review sheet or practice exam, please complete as many of the problems as you can before your session.
Q: Will my professor know that I have come for tutoring?
Professors who would like to know about students’ attendance at tutoring and workshops can email their requests to email@example.com. For embedded support such as PLTL for MTH 1023 and Recitation for MTH 2009, attendance is reported to instructors every week.
Q: Are there services for students with disabilities?
Yes. Students registered with Student Disability Services (SDS) may choose to receive one-on-one tutoring rather than group tutoring. Also, SDS has provided SACC with specialized software and equipment to make tutoring services accessible.
Q: What happens if I am late for my appointment?
If you are more than ten (10) minutes late for your appointment, you risk losing your seat. You may still be seated only if:
- There is an empty seat in the session (sessions are limited to two students), and
- The student already seated in the session is being tutored for the same subject that you need, and
- You are not more than 20 minutes late.
Q: What is the cancellation policy?
If you need to cancel your appointment, you must do so at least ten (10) minutes before your scheduled session. You may cancel the appointment online through the scheduling system. Failure to do this will result in a missed appointment.
Q: What happens if I miss my appointment?
If you miss four (4) appointments, you will not be able to schedule appointments for the rest of the semester. Any appointments you already had scheduled will remain in place. Your account will be reactivated automatically at the beginning of the next semester.
Q: I need to develop my study skills. Can SACC help me?
Yes. SACC tutors can discuss your current study strategies with you and suggest ways you can improve them. You should also feel free to ask them about their study strategies. Also, SACC sometimes offers workshops on improving study strategies, and we have handouts and other resources available to help you. Click Resources on the left menu for additional support.
Q: How do I become a tutor?
You must have completed 24 local credits, have a GPA of 3.3 or higher, and earned an A or A- in the subjects you’d like to tutor. You will need to submit a faculty recommendation. Your recommendation needs to come from a professor from a course you plan on tutoring. There are application deadlines in August and January. SACC generally does not hire additional tutors after the semester begins. For more information, please click Jobs at SACC on the left menu.
Q: I need additional help. Are there any SACC tutors available for private tutoring?
Some SACC tutors are willing to take on private clients outside of their regular work hours. You may submit your request to the front desk staff, and they will pass it along. However, that’s where SACC’s role ends. There is no guarantee that a SACC tutor will contact you, and if they do, it’s up to you to negotiate terms directly with the tutor.
Q: If I have a suggestion, compliment, or complaint to report, what should I do?
Your comments and suggestions help us to improve our services, and we welcome your feedback. To speak with a supervisor, please ask at the front desk. You may also email your comments to firstname.lastname@example.org or use the Student Feedback Form if you would like to remain anonymous.
Last Updated: August 19, 2020